Doti's Designs Refund & Return Policy

At Doti's Designs, every item is custom made just for you. Because of the personalized nature of our products, we are unable to accept returns or exchanges due to ordering the wrong size, color, style, or changing your mind. Please review your order carefully before submitting it.

Returns & Exchanges

Since all items are made to order, we do not accept returns or exchanges unless there is an error on our part or your item arrives damaged or defective.

Damaged, Defective, or Incorrect Orders

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 5 days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos of the item showing the problem

Once your claim has been reviewed, we will gladly replace the item or issue a refund if appropriate.

Custom & Personalized Orders

Custom designs, personalized items, and special requests are final sale and cannot be returned or exchanged unless they arrive damaged or incorrect.

Lost or Delayed Packages

Once your order has been shipped, Doti's Designs is not responsible for shipping delays caused by the carrier. If your package is lost in transit, please contact us, and we will help you file a claim with the shipping carrier.

Questions?

Customer satisfaction is important to us! If you have any questions or concerns about your order, please send us a message. We'll do our best to make it right whenever possible.